Satisfaction with access to GP services
Last updated 4 March 2018 - see all updates
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1. Main facts and figures
- just under three-quarters of patients (72.7%) had a positive experience when making a GP appointment in 2016/2017
- White Irish patients were the most likely to have had a positive experience of making a GP appointment, and Pakistani patients the least likely to
- in each year from 2011/12 to 2016/2017, patients from a White Irish, Black African, White British and Any other Black background were more likely than those from other groups to report a positive experience
- Asian patients (Pakistani, Bangladeshi, Indian and Chinese) were the least likely to report a positive experience each year from 2011/12 to 2016/2017
- patients in the Gypsy or Irish Traveller group also had rates of satisfaction below the national average from 2011/12 to 2016/2017, although the findings are less reliable for this group because of the small numbers of respondents
The ethnic categories used in this data
This data uses the standardised ethnic groups, based on the 2011 Census:
- English/Welsh/Scottish/Northern Irish/British ("White British")
- Gypsy, Traveller or Irish Traveller
- Any other White background
Mixed/Multiple ethnic groups:
- White and Black Caribbean
- White and Black African
- White and Asian
- Any other Mixed/ Multiple ethnic background
- Any other Asian background
- Any other Black/African/Caribbean background
Other ethnic group:
- Any other ethnic group
2. Satisfaction with access to GP services by ethnicity
|Mixed White/Black African||76.8||74.9||72.6||72.1||71.6||73.3|
|Mixed White/Black Caribbean||73.7||71.5||69.2||67.6||69.4||67.5|
Summary of Satisfaction with access to GP services Satisfaction with access to GP services by ethnicity Summary
The GPPS is the major survey of patient experience of GP services in England. In 2016/17, approximately 2.1 million surveys were sent out and approximately 800,000 responses received. The national response rate was 37.5%.
Respondents can respond either by post, online or by phone. They may request a questionnaire in a different language, in braille or online using sign language.
All surveys carry the risk of biased results if some types of people are less likely to respond than others. To compensate for this, data from the GPPS is weighted to account for this non-response bias. This adjusts the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete the questionnaire. The non-response weighting scheme has been developed by Ipsos MORI, incorporating elements such as age and gender as well as factors from the area where the respondent lives such as level of deprivation, ethnicity profile, Acorn classification and so on, which have been shown to impact on non-response bias within the GPPS.
For further information see NHS England’s GP Patient Survey website.
Suppression rules and disclosure control
Data is suppressed if fewer than 10 people answer the question in a particular group. This is to protect the confidentiality of respondents.
Values are presented to one decimal place.
The release of the indicator file is accompanied by a statistical commentary
Further technical information
4. Data sources
Type of data
Type of statistic
Purpose of data source
As a way of acknowledging the importance of providing a positive experience of care for patients, service users and carers, it is now standard practice in healthcare systems worldwide to ask people to provide direct feedback on the quality of their experience, treatment and care. This is used alongside additional information sources to provide local clinicians and managers with intelligence on the quality of local services from the patients’ and service users’ point of view to ultimately play a role in driving improvements in the quality of service design and delivery.
The GP Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP surgery across a variety of issues. Replies to the survey are intended to help GP surgeries understand where they can improve.
5. Download the data
This file contains the following: ethnicity, year, value, denominator, numerator, confidence intervals, unweighted sample size