Patient satisfaction with GP services
Published
- 1. Navigate toMain facts and figures section
- 2. Navigate toThings you need to know section
- 3. Navigate to By ethnicity (GP services overall) section
- 4. Navigate to By ethnicity (making an appointment) section
- 5. Navigate to By ethnicity (out-of-hours services) section
- 6. Navigate toData sources section
- 7. Navigate toDownload the data section
1. Main facts and figures
-
83.1% of patients reported a positive overall experience of their GP services in the year ending March 2022, and 70.7% of patients reported a positive experience when making a GP appointment
-
68.6% of patients reported a positive experience with their GPs’ out-of-hours services in the year ending March 2015 (when survey data was last collected on this question)
-
black African patients were the most likely out of all ethnic groups to report a positive overall experience with their GP services (86.2%), with making a GP appointment (75.1%), and with their GP out-of-hours service (73.3%)
-
patients from the Pakistani (73.2%) and Bangladeshi (73.6%) ethnic groups were the least likely out of all ethnic groups to report a positive overall experience with their GP services
-
patients from the Bangladeshi (60.7%) and Pakistani (60.8%) ethnic groups were also the least likely to have a positive experience making a GP appointment
-
patients from the Indian (58.2%), Chinese (59.0%) and Bangladeshi (59.1%) ethnic groups were least likely to report a positive experience with out-of-hours services
2. Things you need to know
What the data measures
The data measures patients’ experiences of:
- their GP services overall
- making a GP appointment
- using their GP’s out-of-hours services
Percentages are rounded to one decimal place.
Not included in the data
The data does not include GPs in hospitals or other clinical settings.
Data is not shown if fewer than 10 people answered the question from a particular ethnic group. This is to protect the respondents’ confidentiality.
The ethnic groups used in the data
The data uses the 18 ethnic groups from the 2011 Census.
Methodology
Read the detailed methodology document (PDF) (PDF opens in a new window or tab) for the GP Patient Survey 2022.
Data from the GPPS is weighted to account for some people being more likely to respond than others. This adjusts the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete the questionnaire.
You can read more about how weighting is used to make survey data more representative of the group it is about.
3. By ethnicity (GP services overall)
| Ethnicity | % |
|---|---|
| All | 83.1 |
| Bangladeshi | 73.6 |
| Chinese | 77.8 |
| Indian | 77.6 |
| Pakistani | 73.2 |
| Asian other | 79.7 |
| Black African | 86.2 |
| Black Caribbean | 83.7 |
| Black other | 83.1 |
| Mixed white and Asian | 78.7 |
| Mixed white and black African | 80.1 |
| Mixed white and black Caribbean | 79.9 |
| Mixed other | 75.7 |
| White British | 84.7 |
| Irish | 85.8 |
| Gypsy or Irish traveller | 82.3 |
| Roma | 77.6 |
| White other | 76.3 |
| Arab | 78.0 |
| Any other ethnic background | 78.8 |
| Unknown | 79.2 |
Download table data for ‘By ethnicity (GP services overall)’ (CSV) Source data for ‘By ethnicity (GP services overall)’ (CSV)
4. By ethnicity (making an appointment)
| Ethnicity | % |
|---|---|
| All | 70.7 |
| Bangladeshi | 60.7 |
| Chinese | 65.3 |
| Indian | 64.1 |
| Pakistani | 60.8 |
| Asian other | 71.0 |
| Black African | 75.1 |
| Black Caribbean | 70.3 |
| Black other | 68.8 |
| Mixed white and Asian | 67.7 |
| Mixed white and black African | 71.5 |
| Mixed white and black Caribbean | 68.6 |
| Mixed other | 64.3 |
| White British | 71.7 |
| Irish | 71.6 |
| Gypsy or Irish traveller | 69.1 |
| Roma | 71.9 |
| White other | 69.1 |
| Arab | 70.8 |
| Any other ethnic background | 70.0 |
| Unknown | 65.6 |
Download table data for ‘By ethnicity (making an appointment)’ (CSV) Source data for ‘By ethnicity (making an appointment)’ (CSV)
5. By ethnicity (out-of-hours services)
| Ethnicity | % |
|---|---|
| All | 68.6 |
| Bangladeshi | 59.1 |
| Chinese | 59.0 |
| Indian | 58.2 |
| Pakistani | 65.3 |
| Asian other | 61.2 |
| Black African | 73.3 |
| Black Caribbean | 70.1 |
| Black other | 69.2 |
| Mixed white and Asian | 68.2 |
| Mixed white and black African | 67.3 |
| Mixed white and black Caribbean | 68.1 |
| Mixed other | 65.9 |
| White British | 69.7 |
| Irish | 71.3 |
| Gypsy or Irish traveller | 75.2 |
| White other | 64.0 |
| Arab | 62.7 |
| Any other ethnic background | 69.7 |
| Unknown | 59.9 |
Download table data for ‘By ethnicity (out-of-hours services)’ (CSV) Source data for ‘By ethnicity (out-of-hours services)’ (CSV)
6. Data sources
Source
Type of data
Survey data
Type of statistic
National Statistics
Publisher
NHS England
Publication frequency
Yearly
Purpose of data source
Feedback from patients on their experience, treatment and care is an important source of information for helping local clinicians and managers to improve the quality of service design and healthcare.
The GP patient survey (GPPS) responses used for this measure offer healthcare providers insights that can help improve GP surgeries and the services the provide.
7. Download the data
This file contains the following: measure, year, ethnicity, ethnicity type, value (%), denominator, numerator, upper and lower confidence intervals
This file contains the following: measure, year, ethnicity, ethnicity_type, value (%), denominator, numerator, upper and lower confidence intervals, unweighted sample size
This file contains the following: measure, year, ethnicity, ethnicity type, geography, value (%), denominator, numerator, lower and upper confidence intervals