Patient experience of primary care - GP services
Last updated 4 March 2018 - see all updates
There is a new version of this page. View the latest version.
1. Main facts and figures
- a high percentage of patients (84.8%) reported a positive experience of GP services in 2016/17
- over the 6 years presented, patients in the Irish, African, Any other Black, and White British ethnic groups have shown consistently higher rates of satisfaction than other ethnic groups
- over the same 6 years, Bangladeshi, Pakistani, Indian and Chinese patients were consistently less likely to report a positive experience
The ethnic categories used in this data
The standardised ethnic groups based on the 2011 Census were used.
- English/Welsh/Scottish/Northern Irish/British
- Gypsy, Traveller or Irish Traveller
- Any Other White background
Mixed/Multiple ethnic groups:
- White and Black Caribbean
- White and Black African
- White and Asian
- Any Other Mixed/Multiple ethnic background
- Any Other Asian background
- Any Other Black/African/Caribbean background
Other ethnic group:
- Any Other ethnic group
2. Satisfaction with GP services by ethnicity
|Mixed White/Black African||82.4||83.9||86.2||81.8||79.8||85.6|
|Mixed White/Black Caribbean||84.5||81.1||80.8||78.2||81.3||80.2|
Summary of Patient experience of primary care - GP services Satisfaction with GP services by ethnicity Summary
The GPPS is the major survey of patient experience of GP services in England.
In 2016/17, approximately 2.1 million surveys were sent out and approximately 800,000 responses were received. The average response rate was 37.5%.
Respondents can respond either by post, online or by phone. They may request a questionnaire in a different language, in braille or online using sign language.
All surveys carry the risk of biased results if some types of people are less likely to respond than others. To compensate for this, data from the GPPS is weighted to account for this non-response bias. This adjusts the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete the questionnaire. The non-response weighting scheme has been developed by Ipsos MORI, incorporating elements such as age and gender as well as factors from the area where the respondent lives such as level of deprivation, ethnicity profile, Acorn classification and so on. These have been shown to impact on non-response bias within the GPPS.
For further information see the NHS England's GP Patient Survey website.
Suppression rules and disclosure control
Data is suppressed if fewer than 10 people answer the question in a particular group. This is to protect the confidentiality of respondents.
Values are presented to one decimal place.
The release of the indicator file is accompanied by a statistical commentary (PDF).
Further technical information
4. Data sources
Type of data
Type of statistic
Purpose of data source
As a way of acknowledging the importance of providing a positive experience of care for patients, service users and carers, it is now standard practice in healthcare systems worldwide to ask people to provide direct feedback on the quality of their experience, treatment and care. This is used alongside additional information sources to provide local clinicians and managers with intelligence on the quality of local services from the patients’ and service users’ point of view to ultimately play a role in driving improvements in the quality of service design and delivery.
The GP Patient Survey has been designed to give patients the opportunity to feed back about their experiences of their GP surgery across a variety of issues. Replies to the survey are intended to help GP surgeries understand where they can improve.
5. Download the data
This file contains the following: ethnicity, year, value, denominator, numerator, confidence interval, unweighted sample size