Inpatient satisfaction with hospital care
Last updated 27 April 2020 - see all updates
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1. Main facts and figures
- in the 2017/18 survey, one question was missed off so the results are based on 19 questions rather than the usual 20 – this means the data isn’t directly comparable to previous years
- the average score for satisfaction with hospital inpatient care in 2017/18 was 78.4 out of 100
- inpatients with a background from Any other ethnic group were the most satisfied in 2017/18
- inpatients of Bangladeshi background were the least satisfied of any ethnic group in 2017/18
- in 2013/14 to 2016/17, Irish inpatients were among the most satisfied, while Bangladeshi and Pakistani inpatients were among the least satisfied
The ethnic categories used in this data
The standardised ethnic groups based on the 2011 Census were used.
- English/Welsh/Scottish/Northern Irish/British (“White British”)
- Gypsy, Traveller or Irish Traveller
- Any Other White background
Mixed/Multiple ethnic groups:
- White and Black Caribbean
- White and Black African
- White and Asian
- Any Other Mixed/Multiple ethnic background
- Any Other Asian background
- Any Other Black/African/Caribbean background
Other ethnic group
- Any Other ethnic group
2. By ethnicity
|Average score||Average score|
|Mixed White/Black African||79.4||78.4|
|Mixed White/Black Caribbean||75.4||78.8|
|White Gypsy/Traveller||81.4||withheld to protect confidentiality|
Summary of Inpatient satisfaction with hospital care By ethnicity Summary
3. By ethnicity over time
|Average score||Average score||Average score||Average score|
|Mixed White/Black African||68.6||78.1||71.6||78.6|
|Mixed White/Black Caribbean||75.5||82.1||79.6||74.5|
|White Gypsy/Traveller||59.0||withheld to protect confidentiality||75.1||81.9|
Summary of Inpatient satisfaction with hospital care By ethnicity over time Summary
The Care Quality Commission (CQC) Adult inpatient survey is the major survey of inpatient experience of hospital services in England.
Data was collected between August 2017 and January 2018 from patients who stayed in hospital during July 2017. The 2017 inpatient survey involved 148 NHS acute and NHS foundation trusts in England.
Patients successfully completed 72,778 questionnaires – a response rate of 41%. Of these, 69,151 responses had a known ethnicity. The sample sizes for patients with a known ethnicity achieved was lower in 2013/14 (58,624 responses) and 2014/15 (55,292 responses) but higher in 2015/16 (76,993 responses) and 2016/17 (73,358).
It is important to be able to compare NHS trusts which treat patients with different characteristics. In addressing any potential bias, CQC standardise different organisations to a common average mix of patients. This removes differences due to gender or age which makes the comparison easier.
Trusts were asked to include as their sample the final 1,250 patients to be discharged by 31 July (a small number of specialist trusts could not reach the required sample size). This is slightly different to previous years when trusts could choose whether to select patients discharged in either June, July or August. This is not thought to have disrupted the time series since discharges still occurred at roughly the same time of year and therefore patient experience is not expected to be very different.
Certain groups of patients were excluded from the survey before trusts drew their samples, including:
- patients who had died
- children or young people under 16 years old during July 2017
- women using obstetrics or maternity services, including those who had a spontaneous miscarriage
- patients admitted for planned termination of pregnancy
- psychiatry patients (patients who received treatment for a mental health condition)
- day case patients (patients who arrived at and left hospital on the same day)
- private patients (non-NHS)
- NHS patients treated at private hospitals
- any patients who were known to be inpatients at the time samples were drawn
- patients without a UK postal address
- patients who opted out of having their details used for anything except clinical care
For further information, visit the Care Quality Commission’s web page on the Adult inpatient survey 2017.
Suppression rules and disclosure control
Data is suppressed if fewer than 30 people answered the relevant questions in a particular group. This is to protect the confidentiality of respondents.
Scores are presented to one decimal place.
The release of the indicator file is accompanied by a statistical commentary that can be found in the ‘Resources’ section on this page.
Further technical information
5. Data sources
Type of data
Type of statistic
Purpose of data source
The Care Quality Commission (CQC) Adult inpatient survey helps healthcare providers understand what a stay in hospital is like for patients. This understanding can be used to encourage improvements both nationally and locally and to measure and compare the performance of individual NHS trusts.
6. Download the data
This file contains the following: ethnicity, year, value, unweighted sample size The data for 2017-18 is based on 19 rather than the usual 20 questions due to a question being missed off in the 2017-18 survey. There are 2 versions of the 2016-17 results- one based on 19 questions for comparability to the 2017-18 data, and one based on the usual 20 questions. The Note column identifies the number of questions used.