Inpatient satisfaction with hospital care
Last updated 8 October 2018 - see all updates
There is a new version of this page. View the latest version.
1. Main facts and figures
- the average score for satisfaction with hospital inpatient care in 2016/17 was 76.7 out of 100
- Irish inpatients had the highest satisfaction scores in 2016/17 for any ethnic group for which satisfaction could be reliably estimated
- inpatients of Bangladeshi background had the lowest satisfaction score of any ethnic group in 2016/17
- in each of the 4 years presented, Irish patients had among the highest satisfaction scores, while Bangladeshi and Pakistani patients were among the least satisfied
- new data has been published for the year 2017/18 – this data isn’t currently reflected in the charts, tables and commentary on this page, but you can get a CSV file with the latest figures if you download the data
The ethnic categories used in this data
The standardised ethnic groups based on the 2011 Census were used.
- English/Welsh/Scottish/Northern Irish/British (“White British”)
- Gypsy, Traveller or Irish Traveller
- Any Other White background
Mixed/Multiple ethnic groups:
- White and Black Caribbean
- White and Black African
- White and Asian
- Any Other Mixed/Multiple ethnic background
- Any Other Asian background
- Any Other Black/African/Caribbean background
Other ethnic group
- Any Other ethnic group
2. Inpatient satisfaction with hospital care by ethnicity
|Average score||Average score||Average score||Average score|
|Mixed White/Black African||68.6||78.1||71.6||78.6|
|Mixed White/Black Caribbean||75.5||82.1||79.6||74.5|
|White Gypsy or Irish Traveller||59.0||withheld to protect confidentiality||75.1||81.9|
Summary of Inpatient satisfaction with hospital care Inpatient satisfaction with hospital care by ethnicity Summary
The CQC Adult inpatient survey is the major survey of inpatient experience of hospital services in England.
Data was collected from the end of August 2016 and the beginning of July 2017 from patients who stayed in hospital during July 2016. The 2016 inpatient survey involved 149 NHS acute and NHS foundation trusts in England. Patients successfully completed 77,850 questionnaires – a response rate of 44%. Of these, 73,358 responses had a known ethnicity. The sample sizes for patients with a known ethnicity achieved was lower in 2013/14 (58,624 responses) and 2014/15 (55,293 responses) but higher in 2015/16 (76,993 responses).
It is important to be able to distinguish between the characteristics of different NHS trusts. In addressing any potential bias, CQC standardise different organisations to a common average case-mix. This removes demographic differences as a source of variation and provides a 'level playing field' for comparing providers.
Trusts were asked to select a sample of 1,250 patients who were discharged from hospital working backwards from 31st July (a small number of specialist trusts who could not reach the required sample size sampled back to 1 January 2016 if necessary). This is slightly different to previous years when trusts could choose whether to select patients discharged in either June, July or August. This is not thought to have disrupted the time series since discharges still occurred at roughly the same time of year and therefore patient experience is not expected to be substantially different.
Certain groups of patients were excluded from the survey before trusts drew their samples, including:
- patients who had died
- children or young people under 16 years old during July 2016
- women using obstetrics or maternity services, including those who had a spontaneous miscarriage
- patients admitted for planned termination of pregnancy
- psychiatry patients
- day case patients (patients who arrived at and left hospital on the same day)
- private patients (non-NHS)
- NHS patients treated at private hospitals
- any patients who were known to be inpatients at the time samples were drawn
- patients without a UK postal address
- patients who opted out of having their details used for anything except clinical care
For further information visit the Care Quality Commission’s web page on the Adult inpatient survey 2016.
Suppression rules and disclosure control
Data is suppressed if fewer than 30 people answered the relevant questions in a particular group. This is to protect the confidentiality of respondents.
Values are presented to one decimal place.
The release of the indicator file is accompanied by a statistical commentary (PDF)
Further technical information
4. Data sources
Type of data
Type of statistic
Purpose of data source
The Care Quality Commission (CQC) Adult inpatient survey helps healthcare providers understand what a stay in hospital is like for patients. This understanding can be used to encourage improvements both nationally and locally and to measure and compare the performance of individual NHS trusts.
5. Download the data
This file contains data for the years 2013/14 to 2016/17. This is the data used in the charts, tables and commentary shown on this page. This file contains the following: ethnicity, year, value, unweighted sample size
This file contains data for the years 2013/14 to 2017/18. This is the latest data available, but does not reflect the figures shown in the charts, tables and commentary on this page. This file contains the following: ethnicity, year, value, unweighted sample size