Satisfaction with access to GP services
1. Main facts and figures
- overall, just over two-thirds of patients (68.7%) had a positive experience when making a GP appointment in 2017/18
- patients from the Black African ethnic group were the most likely out of all ethnic groups to have had a positive experience of making a GP appointment – those from the Pakistani group were the least likely to
- data for 2017/18 is not comparable to previous years’ data, because changes in the ordering of questions in the GP Patient Survey were shown to have had an impact on responses
The ethnic categories used in this data
This data uses the standardised ethnic groups, based on the 2011 Census:
- English/Welsh/Scottish/Northern Irish/British ("White British")
- Gypsy, Traveller or Irish Traveller
- Any other White background
Mixed/Multiple ethnic groups:
- White and Black Caribbean
- White and Black African
- White and Asian
- Any other Mixed/ Multiple ethnic background
- Any other Asian background
- Any other Black/African/Caribbean background
Other ethnic group:
- Any other ethnic group
2. By ethnicity
|Mixed White/Black African||65.9|
|Mixed White/Black Caribbean||64.1|
3. By ethnicity over time
|Mixed White/Black African||76.8||74.9||72.6||72.1||71.6||73.3|
|Mixed White/Black Caribbean||73.7||71.5||69.2||67.6||69.4||67.5|
The GP patient survey (GPPS) is the major survey of patient experience of GP services in England.
In 2017/18, approximately 2.2 million surveys were sent out and approximately 750,000 responses received. The national response rate was 34.5%.
Respondents can respond either by post, online or by phone. They may request a questionnaire in a different language, in braille or online using sign language.
All surveys carry the risk of biased results if some types of people are less likely to respond than others. To compensate for this, data from the GPPS is weighted to account for this non-response bias. This adjusts the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete the questionnaire. The non-response weighting scheme has been developed by Ipsos MORI, incorporating elements such as age and gender as well as factors from the area where the respondent lives such as level of deprivation, ethnicity profile, Acorn classification and so on, which have been shown to impact on non-response bias within the GPPS.
Suppression rules and disclosure control
Data is suppressed if fewer than 10 people answer the question in a particular group. This is to protect the confidentiality of respondents.
Values are given to 1 decimal place.
NHS Outcomes Framework England, November 2018 (statistical commentary, PDF)
Further technical information
5. Data sources
Type of data
Type of statistic
Purpose of data source
Feedback from patients on their experience, treatment and care is an important source of information for helping local clinicians and managers to improve the quality of service design and healthcare.
The GP patient survey (GPPS) responses used for this measure offer healthcare providers insights that can help improve GP surgeries and the services they provide.
6. Download the data
This file contains the following: measure, ethnicity, year, value, confidence intervals (lower bound, upper bound).