The GP patient survey (GPPS) is the major survey of patient experience of GP services in England.
In 2017/18, approximately 2.2 million surveys were sent out and approximately 750,000 responses were received. The average response rate was 34.5%.
Respondents can respond either by post, online or by phone. They may request a questionnaire in a different language, in braille or online using sign language.
All surveys carry the risk of biased results if some types of people are less likely to respond than others. To compensate for this, data from the GPPS is weighted to account for this non-response bias. This adjusts the data to account for potential differences between the demographic profile of all eligible patients in a practice and the patients who actually complete the questionnaire. The non-response weighting scheme has been developed by Ipsos MORI, incorporating elements such as age and gender as well as factors from the area where the respondent lives such as level of deprivation, ethnicity profile, Acorn classification and so on. These have been shown to impact on non-response bias within the GPPS.
For further information see the NHS England's GP Patient Survey website.
Suppression rules and disclosure control
Data is suppressed if fewer than 10 people answer the question in a particular group. This is to protect the confidentiality of respondents.
Values are presented to 1 decimal place.
NHS Outcomes Framework England, November 2018 (statistical commentary, PDF)Quality and methodology information